Reservation & Ticketing Executive

Job Summry

We are looking for detail-oriented Reservation & Ticketing Executive to assist our customers with their booking needs. You will provide various planning and booking services, including answering customers’ questions, making travel suggestions, and booking rooms and tickets. To be successful as a Reservation & Ticketing Executive you must be able to work with minimal supervision and have excellent customer service skills. Additionally, you should be able to up-sell and have excellent knowledge of deals and savings available to customers.

Qualifications and Requirements

• High School/Diploma/Degree in related field

• Preferably within the travel, hospitality or aviation industries

• User of Global Distribution System (GDS) such as Amadeus is an advantage

• Customer-service experience.

• Excellent written and verbal communication skills.

• Multi-tasking and time-management skills, with the ability to prioritize tasks.

• Proficient in Microsoft office suite.

• Data entry experience.

• Flexible working hours.

Key Responsibilities

• Assisting and advising customers who may be choosing from a variety of travel options.

• Making reservations for customers based on their various requirements and budgetary allowances.

• Checking the availability of accommodation or transportation on the customers’ desired travel dates.

• Helping plan travel itineraries by suggesting local tourist attractions and places of interest.

• Processing payments and sending confirmation details to customers.

• Sorting out any issues that may arise with bookings or reservations.

• Selling and promoting reservation services.

• Answering any questions customers might have about the reservation process.

• Up-selling, when appropriate, by informing customers of additional services or special packages, such as tour tickets, travel insurance, or upgraded seats/accommodations.

• Providing support to customers who may need to amend or cancel a reservation.

HOW TO APPLY:

Elevate your career with us. Dispatch your resume detailing your suitability for this role to: commercial@matarati.com.sa

Zain Group Careers

At Zain Group, we are dedicated to hiring talented sales and marketing executives to drive our business forward and achieve excellence.

Our Mission

We strive to empower our team with the skills and opportunities needed to excel in sales and marketing, fostering growth and innovation.