Who we are

About Zain Group

Zain Group International, established over five decades ago is a well-known global service provider based in the Kingdom of Saudi Arabia with multifaceted businesses in aviation and non-aviation. Globally trusted as a leading ground operator providing a full range of Hajj & Umrah services. We take pride in our Saudi heritage and want to showcase our Arabian hospitality to all our guests. We are ready to delivering the top-notch services in line with your aspirations.

YOUR ONE-STOP SOLUTIONS

To be recognized globally as the most preferred establishment for providing top-notch Aviation and Non-aviation innovative solutions and customer services.

OUR VISION

To provide alternative and cost-effective solutions and to serve our clients with enhanced experience by providing excellent Quality Services and Solutions that exceeds customers’ expectations.

MISSION

Our Mission represent who we are and who we aspire to be, mastering every greater complexity and every decision moment along the way. We aim to promote aviation management excellence helping our customers and partners deliver smooth airport operations and ground arrangements (hotel accommodation, transportation, passenger, baggage and cargo) and the highest levels of safety and security.

Mr.Zain Alabdin Othman Nafawi

Thank you for giving us the opportunity to introduce you to ZAIN Group, a family-owned company, established since 2000 in Makkah with multifaceted businesses in aviation and non-aviation. The ZAIN Group is widely trusted as a leading ground operator of Umrah & Hajj services over five decades. MATARATI Aviation & Travel Services Co. Ltd., a member of ZAIN Group was inaugurated in 2018, specializing in aviation related business. With a wealth of experience, deep understanding and business know-how in addition to customer champion; we can serve as your reliable business partner. Our philosophy is to provide innovation and creativity and maintain a consistent quality of service to our customers. We will continue with our initiatives in promoting aviation, airlines, travel and tourism in line with the Kingdom’s Vision 2030. We offer end to end solutions to our clients and continuously strive to expand our core portfolio in capitalizing the evolution of Saudi Arabia market as well as performing our part in bringing transformation. In pursuit of quality, we prioritize understanding our client’s vision and mission and assist to realize it by leveraging our capability– our vast in-market knowledge, experience and connections, in each portfolio that we represented. We are ready to delivering the best possible services in line with your aspirations.

MESSAGE FROM THE CHAIRMAN

Core Values

Honesty and Integrity

Zain Group embodies honesty and integrity, fostering trust and transparency in all its dealings while ensuring ethical governance and accountability in its operations.

Professional and Competence

Zain Group showcases professionalism and competence, delivering high-quality services while continually enhancing its expertise to meet customer needs.

Zain Group values courtesy and friendliness, fostering positive relationships with customers and ensuring a welcoming experience in all interactions.

Courtesy and Friendliness

Commitment and Loyalty

Zain Group demonstrates commitment and loyalty by consistently prioritizing customer satisfaction and building long-lasting relationships based on trust and support.

Teamwork and Cooperation

Zain Group emphasizes teamwork and cooperation, fostering a collaborative environment that drives innovation and achieves common goals.

Zain Group values recognition, celebrating achievements and contributions to inspire excellence and motivate its team.

Recognition

Resourcefulness and Innovation

Zain Group champions resourcefulness and innovation, continually seeking creative solutions to enhance services and meet evolving customer needs.

Independence and Empowerment

Zain Group promotes independence and empowerment, enabling employees to take initiative and make impactful decisions that drive success.

Target Sectors

Elevate your experience with Zain Group, offering tailored services for Hajj & Umrah operators, airlines, travel agents, and corporate clients. Our expertise spans diverse sectors, including government agencies, destination management, and mass catering, ensuring excellence in every aspect of your journey. Let us connect you to the best in the industry!

Hajj & Umrah Operators, Government & Private FIT, GIT and VIPs Corporates

Aviation, Airlines, Travel Agents Destination Management Companies, Private Aviation, Airport, Cargo Aerospace

[Umrah and Hajj] Food & Beverage (F&B) Mass catering

Local & Foreign Governments Government Agencies Government Link Companies (GLCs)

Travel & Tourism Hospitality Industries

Retail, Transport Logistics

B2B Manufacturing Wholesaler Real Estates Property Developers

Agriculture, Plantation, Farming, Poultry, Aquaculture, Fisheries Machineries and Equipments

Zain Group Brands